FAQ

Where is my order?

All clutches are made to order. Orders will be shipped after cleared payment and/or materials are in and I have created your item. Generally, please give 5-10 business days to receive your order. Please allow up to two weeks for international orders.

The clutch I want to purchase is sold out! What do I do?

- If you see a clutch that you want to purchase and it is sold out, send me a message in the contact box and I will let you know when it becomes available. I am open to creating an alternative to your desired clutch.

Do you take custom orders?

 - Yes. Send me a message in the contact box describing your idea and we will go from there. Custom orders will require additional shipping time due to ordering of specific materials. Please do not stray from the standard designs of the clutches. 

Can you recreate one of your paintings onto a clutch?

-Sure I can! However, I will not. I really want to keep the price of the clutches in an affordable range. If I revisit a piece of artwork that I created on canvas. The labor cost alone would exceed the cost of any standard clutch. I will however sell my canvased work on the site or you may inquire to have something commissioned.

How big/small are they?

Large envelope clutches are 14 x 9inches 

Mini envelope clutches  11.5 x 7.5inches  

What kind of materials are used?

- Whatever material looks best in the color requested. Most clutches are mixed fabrics. Faux leathers, suede, cotton, etc.

What's your refund policy?

- Because all clutches  are customized to order, all items are non-refundable. If there is an issue with your order, please contact me with your concern.

Thank you for your support of Hardware Clutches by Mel.C